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Customer Support

To contact or communicate with customer support, please contact us using one of the following means:

Technical Support Telephone Egypt: 16211 .. from 9 am till 12 am

OneCard support does not deal through the MSN messenger. Kindly use OneCard Live Chat only which is available now on OneCard website.

Customer Support

Please fill in the form with the information you want to send to OneCard customer support, then click "Send":

Full Name*

Username

Email Address *

The mobile number must start with 00 and must not start with (+) and must not be less than 12 or more than 15. Ex: 009665xxxxxxxx
Mobile Number *

Ticket Type*

If you are complaining about a Bank Transfer that hasn't been approved yet or rejected, Please fill in this form:

Order Number

Amount in SR

Date of transfer

Name

Account Number

From Bank

Beneficiary Account Number

Beneficiary Bank

Reference

Group

Order Number

Amount

Currency

Credit Card Bank Name

Name of Credit Card owner

Date of request

Help:

If you are seeking help in creating a new account in OneCard, Please find the help tips below:

If you didn't receive the activation link, please try to login using your valid username and password then click on the link "Resend Activation link"
If your email service provider filters moves some of the incoming emails to the "Spam/Junk" folder, we do our best not have this happen.
Please check your inbox, and if you still couldn't find the activation link, please check you "Spam/Junk" folder

If you are still facing problems, please send the problem details to OneCard support by entering the problem description in the Description field.

Help:

If you are seeking help in logging in to your OneCard account, Please find the help tips below:

If you used to have a username on OneCard website, please enter your old username not your email and your password

If you are still facing problems, please send the problem details to OneCard support by entering the problem description in the Description field.

Help:

If you are seeking help in retrieving your OneCard account password, Please find the help tips below:

If you need to retrieve your OneCard account password, please click on the link "Forgot Password" which appears below the login fields.
Enter your username used in your OneCard account
If you have two accounts with the same email on OneCard, then please enter the username of your account because in this case the system will reset the password of only one of them.
If you are facing problems in resetting your account password, please send your username to OneCard support
N.B: Please send your "Reset Password" requests from the same email used on OneCard account

If you are still facing problems, please send the problem details to OneCard support by entering the problem description in the Description field.

Card Category *

Serial Number *

Card Number *

Recharge Date

Serial Number *

Card Number

Username

Password

Date of purchase *

Current Balance *

Account Currency

Expected Balance *

Problem Date *

Description *